Shipping policy

Order Processing

Orders are processed within 3–5 business days of receipt. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.

Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, weather, or peak periods.

Tracking Your Order

Once your order ships, you will receive an email containing your tracking number and a link to monitor your delivery in real time. If you have not received tracking information within 3 business days of placing your order, please contact us.

Lost or Damaged Orders

If your order arrives damaged or does not arrive within the expected timeframe, please contact our customer service team within 14 days of the expected delivery date. We will work with the carrier to resolve the issue and, where appropriate, offer a replacement or refund.

Incorrect Address

Please ensure your shipping address is correct at the time of order. We are not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us immediately — we can only make changes before the order has been dispatched.