You will find a personalisation box on each product listing where you can enter all of your personalised details. This includes any text for both the front of the card and the inside message, if this option is selected at checkout.

Yes-all of our greeting cards can be personalised inside, for a small additional fee. Simply add your chosen message in the personalisation box on the product listing.

Most cards are processed within2 business days, after which standard delivery times apply. For our more intricate designs-such as cards with multiple layers or large handmade flowers-processing can take up to7 days. Specific processing times for these items are noted on their product pages. Please allow sufficient time for your order to be prepared and delivered.

In some cases, we can arrange fast shipping for your order. Please contact us before placing your order to confirm availability. If expedited shipping is possible, be sure to select an express delivery option at checkout.

Local Collection:Customers in the local area can choose free local collection.Processing times still apply, and we will contact you to arrange a convenient collection time once your order is ready.

Standard Cards:Simple printed cards can be sent viaRoyal Mail Standard(Second orFirst Class). Please note these services are not tracked. For a secure, guaranteed option, you can chooseRoyal MailSpecial

Delivery.Embellished or Boxed Cards:These are shipped viaRoyal Mail Tracked 48orTracked24services. Alternatively,Royal Mail Special Deliveryis available for added security andguaranteed delivery.

We always recommend placing your order as early as possible, particularly during busy periods. Please note thatRoyal Mail Special Delivery is the only fully guaranteed postal service.While most orders arrive within the estimated timeframe, occasional delays can occur, especially during peak times. We kindly ask customers to allow a reasonable amount of time for delivery before contacting us.If you have any concerns about your order, please feel free to get in touch and we will do our best to assist you

If your card has been damaged in transit, please contact us as soon as possible so we can arrange a replacement or refund. Please note that photographic evidence of the damage will be required.For personalised items, we kindly ask customers to carefully check all names, dates, spellings, and other details before placing an order. Unfortunately, we cannot offer refunds or replacements for errors caused by incorrect information provided by the customer. However, if we have made an error with the personalisation, we will gladly provide a replacement or refund.

Shipping Address Responsibility:It is the customer's responsibility to ensure that the correct shipping address is provided during checkout. Once an item has been dispatched to the address provided, I have fulfilled my obligation to you. Therefore, no refunds will be offered in cases where an incorrect address has been provided.

Undeliverable items In the event that an item is returned to me as undeliverable, I will gladly arrange for it to be resent to you. However, please note that you will be responsible for covering the postage charges associated with the re-shipment.

Our items are handmadeWe are thrilled to offer you our unique handmade items, each one crafted with care and attention to detail. Please note that due to the nature of handmade products, there maybe slight variations in each item. For instance, cards with flowers may feature slightly different blooms compared to the ones pictured. Additionally, colours may appear slightly different in person than they do in the photographs. Rest assured, we strive to create each piece as flawlessly as possible and to match the designs to the images provided. However, the beauty of handmade lies in its individuality, making each item truly one-of-a-kind.

Sustainability Much of our card, particularly for the card bases is 100% recycled card or FSC certified.Our packaging where possible is fully recyclable. Please repurpose or recycle where possible